Cancellation & Refund Policy

Cancellation & Refund Policy ensures assured refund / replacement to you on specific products when you return / seek replacement (within 7 calendar days from delivery). You shall also be eligible for refund upon successful cancellation of the product prior to delivery.

RULES FOR ACCEPTING SHIPMENTS

Before accepting shipment of any product, kindly ensure that the product’s packaging is not damaged or tampered. If the package is damaged or tampered, we request you to refuse delivery. We assure refund upon such refused delivery or non-delivery. If in case you choose to accept the product, you shall do it at your own risk.

RULES FOR RETURN & REPLACEMENT

1. Request to return for refund or replacement must be raised within 7 calendar days of delivery of the product at our associated shop from where product has been purchased or by writing us to [email protected].
2. Returns are subject to verification and checks in order to determine the legitimacy of complaint/return. At time of return your product shall be checked for Correctness, Completeness, Non Usage, Non-damage Product and Non-damage of Pacakging.
3. If the product received does not pass the verification and checks, the product shall be returned to you.
4. Refund/replacement shall be issued to you only after the product is received and verification of the same.
5. Replacement is subject to availability of the product and is limited to one request.
6. In case the replacement product is out of stock, a refund shall be initiated.
7. If the price of the replacement product is lower than the amount paid by you originally, a partial refund will be issued to you provided.
8. Products sold as combos/sets cannot be replaced or returned individually.
9. Products should be carefully packaged so that there is no damage during transit.
10. Cityshop shall not be responsible for the products returned by mistake. In circumstances where a product not belonging to the Cityshop is returned by mistake, Cityshop shall not be accountable for misplacement or replacement of the product and shall not responsible for its delivery back to the you. You waive any and all claims against Cityshop in this regard.

MODE OF PAYMENT FOR REFUND

1. If Buyer's order is so cancelled, after the payment has been processed, the said amount will be reversed / remitted to the Buyer either to the bank account provided by the Buyer for such reversal, or to the payment instrument of the Buyer from which payment was made, or to any pre-paid payment instrument account of the Buyer. Cityshop shall have the sole discretion to determine the mode of reversal from the above options. In the event a promotional code given by Cityshop is used for the purchase of the Product, the amount under such promotional code shall not be refunded in case of cancellation of order.
2. We may request for information/documents to verify your credentials before initiating the refund.

Fraudulent Transactions

You shall not be entitled to receive the product or refund or replacement of the same if we find that any transaction(s) by you have misused the Website/App to perform any action that is considered to be illegal, fraudulent, unlawful whether under any current legislation or not. Cityshop reserves the right to hold on to and forfeit such amounts received from you or to be received from you at a later date, or claim such amount from you against any taxes, duties, penalties, interest, losses, damages, liabilities, costs, expenses, claims, orders, judgments and consequences arising from investigation or enquiry by government or internal to Cityshop.